Effective Date: January 1, 2025
Introduction Welcome to BonvieRecovery.ca (“we,” “our,” “us”). Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website. By using our website, you consent to the data practices described in this policy.
This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant Ontario privacy laws, including the Freedom of Information and Protection of Privacy Act (FIPPA) and the Personal Health Information Protection Act (PHIPA) where applicable.
International Users BonvieRecovery.ca is based in Ontario, Canada, and operates under Ontario and Canadian privacy laws. If you are accessing our website from outside of Canada, you acknowledge that your information will be processed in accordance with the laws of Ontario, Canada. By using our website, you consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy and agree that any legal matters related to your data will be governed by the applicable laws of Ontario, Canada.
Information We Collect When you use our website, we may collect the following types of information:
- Personal Information: Name, email address, phone number, and any details you provide through contact forms or other interactive features.
- Technical Data: IP address, browser type, operating system, referring URLs, and other browsing-related data.
- Cookies and Tracking Technologies: Information gathered through cookies and similar technologies to enhance your experience and analyze website traffic.
- User Interactions: Data related to how you navigate our website, including the pages you visit, the time spent on pages, and links clicked.
- Transaction Data: If applicable, payment details and purchase history when using e-commerce or paid services on our website.
Patient Information and Confidentiality We recognize the sensitivity of patient-related information and are committed to protecting it. Any personal health information collected through BonvieRecovery.ca or related services is kept strictly confidential in compliance with Ontario’s Personal Health Information Protection Act (PHIPA). We do not share, sell, or disclose patient information to third parties without explicit consent, except where required by law. Access to patient information is restricted to authorized personnel who require it for providing healthcare services or administrative functions.
How We Use Your Information We use the collected information to:
- Improve and optimize our website experience.
- Respond to inquiries and provide customer support.
- Analyze website traffic and user behavior to enhance our services.
- Ensure website security and prevent fraudulent activities.
- Personalize content and recommend relevant services based on your preferences.
- Conduct research and analytics to improve our website’s performance and functionality.
- Comply with legal and regulatory obligations as required under Ontario and Canadian privacy laws.
- Provide updates about our services, promotions, and relevant information, subject to user consent.
- Process transactions and provide receipts or confirmations where applicable.
Legal Basis for Collecting Information We collect and process personal information based on:
- Your consent, when you provide information voluntarily through our website.
- Legal obligations, to comply with applicable laws and regulations.
- Legitimate business interests, such as improving website functionality and security.
- Contractual necessity, when processing transactions or fulfilling service agreements.
Cookies and Tracking Technologies Our website uses cookies to enhance user experience and gather analytical insights. Cookies help us understand user behavior and improve website performance.
Types of cookies we use:
- Essential Cookies: Required for website functionality, such as secure logins.
- Analytical Cookies: Help track website traffic and understand how users interact with our content.
- Marketing Cookies: Used to deliver personalized advertisements and track marketing effectiveness.
You can manage or disable cookies through your browser settings. Disabling cookies may affect certain website functionalities.
Third-Party Services We may use third-party tools such as analytics services to better understand user interactions on our website. These third-party services have their own privacy policies and are responsible for handling your data accordingly.
Examples of third-party services we use include:
- Google Analytics: To track website traffic and user behavior.
- Customer Support Platforms: To manage inquiries and provide assistance.
- Advertising Networks: To serve relevant advertisements based on user interests.
- Payment Processors: To handle transactions securely if applicable.
Data Security We implement security measures to protect your personal information from unauthorized access, alteration, or disclosure. Our website employs encryption, secure hosting, and access controls to safeguard user data. However, no online transmission or storage system can be guaranteed as 100% secure.
We comply with Ontario’s Personal Health Information Protection Act (PHIPA) where applicable, ensuring that any personal health information collected is securely stored and only accessed when necessary for the intended purpose.
Third-Party Links Our website may contain links to third-party websites. These external websites have their own privacy policies, and we are not responsible for their practices. We encourage users to review the privacy policies of any third-party sites they visit.
Your Rights and Choices As an Ontario resident, you have the right to:
- Access, update, or request deletion of your personal data.
- Opt out of certain data collection practices, such as cookies and tracking.
- Request a copy of the information we have collected about you.
- Withdraw consent for the processing of personal data where applicable.
- File a complaint with the Office of the Privacy Commissioner of Canada (OPC) or the Information and Privacy Commissioner of Ontario (IPC) if you believe your privacy rights have been violated.
International Users’ Rights and Choices If you are accessing our website from outside of Canada, you acknowledge and agree that your personal information will be handled in accordance with Ontario privacy laws. Depending on your local regulations, you may have rights similar to those of Ontario residents, including:
- The right to access, correct, or delete your personal data.
- The right to withdraw consent for data processing where applicable.
- The right to object to certain types of processing, including marketing.
- The right to lodge a complaint with your local data protection authority.
- The right to request information on how your data is used and shared.
International users who wish to exercise these rights should contact us at https://bonvierecovery.ca/contact-us/, and we will address requests in accordance with Ontario’s privacy laws and any applicable international regulations.
Data Retention We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law. When no longer needed, we securely delete or anonymize your data in compliance with Ontario’s privacy laws.
Children’s Privacy Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to remove such information.
Cross-Border Data Transfers If you are accessing our website from outside of Canada, your information may be stored or processed in Canada or other jurisdictions where our service providers are located. By using our website, you consent to such cross-border transfers, understanding that different privacy laws may apply outside of your country.
Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated effective date. We encourage users to review this policy periodically to stay informed about our data practices.
Contact Us If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
Contact Us | Bonvie Recovery
By using our website, you agree to the terms of this Privacy Policy and that any disputes related to your privacy will be governed by the laws of Ontario, Canada.